Our advisers employed or contracted by Hunter Dean Financial Services Ltd T/A Venture Mortgage Brokers deliver financial advice services under the Financial Advice Provider Class 2 Licence held by NZ Financial Services Group Ltd (FSP286965) (NZFSG). For more information regarding NZFSG’s licence, visit https://www.nzfsg.co.nz/
Businesses who are members of NZFSG (NZFSG Members) provide financial advice to their clients and trade under their own business name or brand. They pay fees to NZFSG to be a member of the group and for the services they receive from NZFSG.
NZFSG Members are Financial Advice Providers under the Financial Markets Conduct Act 2013 and each NZFSG Member is required to be registered on the Financial Service Providers Register (FSPR).
Disclosure: For specific information relating to disclosure, visit https://www.nzfsg.co.nz/publicly-available-disclosure
Disclosure: For specific information relating to disclosure, visit https://www.wealthpoint.co.nz/terms-of-service
Scope of Advice
Hunter Dean Financial Services Ltd T/A Venture Mortgage Brokers advisers provide financial advice on the following types of products:
- Mortgage Lending
- Asset Lending
- Business/commercial lending.
Hunter Dean Financial Services Ltd T/A Venture Mortgage Brokers only provides financial advice in relation to products offered by bank and non-bank lenders that NZFSG has established terms of business with. These arrangements do not give rise to any contractual requirement or obligation to place any level of business with these lenders.
I can provide details of the bank and non-bank lenders that NZFSG has established terms of business with upon request.
Commissions, Fees and Conflicts
Product providers may pay NZFSG a commission for any business that is written. This commission may be based on a percentage of the annual premium, value of mortgage, or value of contract.
This commission is paid to NZFSG who has an agreement with the product provider to distribute their financial products.
NZFSG on-pays the commission received to the relevant NZFSG member business whilst retaining a portion of the commission.
The amount of commission paid and whether there are ongoing commission payments will depend on the specific financial provider and type of financial product.
NZFSG member businesses may receive subsidised professional development training from financial providers.
Clients may pay fees for services provided by NZFSG member business advisers and such fees will be disclosed in advance to clients.
Clients may also pay third-party fees as a result of recommended investments which may include fund manager fees, fund administration fees, performance fees and transactional fees. These fees will be disclosed to clients.
To ensure NZFSG member businesses prioritise the client’s interests above their own, NZFSG advisers follow an advice process that ensures recommendations are made on the basis of the client’s goals and circumstances. All NZFSG member businesses are regulated by the FMA and are subject to a NZFSG quality assurance process for
compliance purposes.
All of our fees, commission rates and other charges are stated within our disclosure document when we provide advice. This can also be requested directly.
Complaints
If you have a complaint about the financial advice or the service you’ve received from an Authorised Body and/or a Financial Adviser please lodge a complaint with them.
Information about an Authorised Body’s internal complaints service and their dispute resolution scheme can be found in the Adviser Disclosures.
If you have a complaint that relates to NZFSG, or if you are unhappy with how a complaint against your Adviser Business or your Financial Adviser has been dealt with, you can contact NZFSG’s internal complaints service by emailing us at compliance@nzfsg.co.nz with the heading Complaint – (Your Name).
Please set out the nature of your complaint, and the resolution you are seeking. We aim to acknowledge receipt of this within 24 hours. We will then record your complaint in our Complaints Register and investigate your complaint. We may want to meet with you to better understand your issues.
We will then investigate your complaint and aim to provide a response to you within 7 working days of receiving your complaint. If we need more time to investigate your complaint, we’ll let you know.
If we cannot agree on a resolution you can refer your complaint to our external dispute resolution service. This service is independent and will cost you nothing and will assist us to resolve things with you.
Details of this service are:
Financial Services Complaints Limited – (FSCL) – A Financial Ombudsman Service.
Phone: 0800 347 257
Email: complaints@fscl.org.nz
Our Duties
Anyone giving financial advice under NZFSG’s licence from the FMA is bound by and supports the duties set out in the Financial Markets Conduct Act 2013. These duties are:
Meet the standards of competence, knowledge, and skill and the standards of ethical behaviour, conduct, and client care set out in the Code of Professional Conduct for Financial Advice Providers.